Responsible Gaming at tk696

tk696 believes that gambling should always be an enjoyable, controlled leisure activity. We serve players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh — and we take our duty of care to every one of them seriously. Responsible gaming is not a box we tick; it is central to the way we operate.

We provide a suite of player-protection tools built directly into the platform. These tools are free, easy to use, and available to all registered players at any time through the account settings area. We also maintain a trained support team dedicated to assisting any player who reaches out with a gambling-related concern, with live chat available 24 hours a day, 7 days a week.

One of the most effective ways to keep gambling under control is to set a firm limit on how much you deposit. tk696 allows players to set deposit limits on a daily, weekly, or monthly basis. Once a limit is set, the platform will not accept deposits that would exceed it during the relevant period. You can choose from:

• Daily deposit limit — a cap on the total amount you can deposit in any 24-hour period.
• Weekly deposit limit — a cap on total deposits across any rolling 7-day window.
• Monthly deposit limit — a cap on total deposits in any calendar month.
• Combination limits — you may set more than one limit simultaneously for finer control.

Reducing a deposit limit takes effect immediately. Increasing a deposit limit is subject to a 7-day cooling-off period before the higher limit becomes active — this protects players who may be acting impulsively in the moment. To set or adjust your deposit limits, go to Account Settings and select the Responsible Gaming section.

Sometimes the right move is to take a short break. tk696 offers time-out periods that temporarily suspend access to your account for a set duration. During a time-out, you will not be able to log in, place bets, or make deposits. You can select from the following time-out durations:

• 24-hour time-out — a single day away from the platform to reset and reflect.
• 7-day time-out — a full week away, useful if you feel your play is getting out of hand.
• 30-day time-out — a month-long break, during which all scheduled bonuses and promotional offers are paused.

A time-out cannot be shortened once activated — this is intentional, to give the break real meaning. When the period ends, access is automatically restored. If you decide during a time-out that you need a longer break, contact our support team to escalate to a longer time-out or to request self-exclusion.

Self-exclusion is a more serious and longer-lasting step than a time-out. When you self-exclude, your tk696 account is fully suspended for a minimum period of 6 months. During self-exclusion, you will not be able to access your account, and tk696 will take reasonable steps to prevent marketing communications reaching you. Any withdrawable balance on your account at the time of self-exclusion will be processed and returned to you via your registered payment method (bKash, Nagad, Rocket, or Upay).

Self-exclusion can be extended beyond 6 months if you choose. Lifting a self-exclusion before the agreed end date is not automatic — you must contact support and a 7-day reflection period applies before access is restored. This friction is by design, to protect players in recovery. To request self-exclusion, follow the steps below or contact live chat at any time.

Gambling becomes a problem when it stops being fun and starts causing harm. Recognising the warning signs early makes it much easier to get back in control. Ask yourself honestly whether any of the following apply to you:

tk696 operates a strict 21+ age policy. No person under the age of 21 is permitted to register an account or place bets on the platform, regardless of the jurisdiction in which they reside. This is not merely a policy requirement — we believe it is the right thing to do. Gambling at a young age carries heightened risk of developing problematic patterns. Every player on tk696 who has not yet completed identity verification will be asked to do so before their first withdrawal, and age confirmation is part of that process.

If you are a parent or guardian concerned that a minor in your household may be accessing tk696 or any other online gambling platform, we recommend using parental control software on shared devices and ensuring your account credentials are not accessible to others. Contact our support team immediately at [email protected] if you believe a minor has accessed the platform using your account details.

Even if gambling is not currently a problem for you, forming good habits from the start keeps it that way. Here are some practical guidelines that responsible players across Bangladesh follow:

• Treat gambling as entertainment only. Set an entertainment budget for it the same way you would for a cinema ticket or a meal out, and accept that you may not get that money back.
• Never gamble with money you cannot afford to lose — do not use rent, utility payments, loan repayments, or savings as your gambling bankroll.
• Take regular breaks during gaming sessions. Get up, walk around, and check in with yourself about whether you are still enjoying the experience.
• Do not gamble when you are emotionally stressed, tired, angry, or under the influence of alcohol. Decisions made in these states are rarely good ones.
• Balance gambling with other hobbies and social activities. Enjoying cricket, football, or time with family and friends in Eid or Pohela Boishakh celebrations should remain a bigger part of your life.
• Use the tools available on tk696 proactively, before you need them. Setting a deposit limit now — even a generous one — means you have a safety net in place.

If you feel that gambling is becoming a problem — or if someone close to you is concerned about your gambling — please do not hesitate to reach out. There is no shame in asking for help, and doing so early makes recovery much faster and easier. tk696's support team is trained to handle these conversations with sensitivity and without judgment. Everything you share with us is treated confidentially.

Our support team can immediately activate a time-out or self-exclusion on your behalf, adjust your deposit limits, or simply listen and advise. You can also ask us to apply a cooling-off period before any responsible gaming tools are reversed — a useful safeguard if you are worried about acting impulsively. Players in Bangladesh who need external support may also wish to speak with a trusted family member, doctor, or community leader.

For all responsible gaming requests — including setting limits, activating time-outs, requesting self-exclusion, or simply seeking advice — please contact our support team. We aim to respond to all responsible gaming requests within one hour during peak hours and within three hours at all other times.

Support email: [email protected]. Live chat is accessible via the help icon within the platform at any time. Please note that tk696 support staff will never ask for your password or full payment card details. If you receive a message claiming to be from tk696 support and asking for such details, do not respond.